33mbw Privacy Policy

1. Introduction

33mbw takes your privacy seriously. This Privacy Policy ("Policy") explains how 33mbw collects your personal information, why it is collected, how it is used, and how it is kept secure.

We believe every user's data belongs to them. That's why at 33mbw, from the moment you register through every transaction, protecting your data is our responsibility.

This Privacy Policy applies to the 33mbw website, mobile app, and all related services. If you have any questions, our support team is always ready to help.

2. Information We Collect

33mbw only collects the information needed to provide you with the best service. We collect two types of data.

What you provide directly:

• Full name, date of birth, and national ID number (for KYC verification)
• Mobile Number and Email Address
• Current Address
• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Login credentials (username and password)

Automatically Collected Data:

• IP address and device type
• Browser Type and Version
• Pages visited and time spent on each page
• Login date and time
• Betting and Transaction History

3. How Your Information Is Used

33mbw uses your information for the following purposes. In each case, we follow a minimum data usage principle.

We never use your information beyond its original purpose. If you do not wish to receive promotional messages, you can opt out at any time by contacting our support team.

4. Who Your Information Is Shared With

33mbw never sells your personal information. However, there are limited circumstances where sharing certain data may be required.

• Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and Upay.
• Regulatory Authority: We may be required to provide information to government authorities upon request due to legal obligations.
• Fraud Prevention Services: Limited data may be shared with specialized agencies to prevent money laundering and fraud.
• IT service providers: We work with trusted partners to manage our server and technology infrastructure. They are bound by strict confidentiality agreements.

5. Cookie Policy

The 33mbw website uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

• Essential cookies: Used to maintain login sessions and enable core site functionality. The site cannot operate properly without these.
• Functional cookies: Remembers your preferences such as language and settings.
• Analytics Cookies: Monitors anonymous user behavior to help us understand site performance.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent certain features of the site from functioning properly.

6. How Long Your Information Is Retained

33mbw does not retain your information longer than necessary. Different types of data have separate retention periods.

• Account information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by law.
• KYC documents: 5 years after account closure.
• Customer support communications: 2 years after the issue is resolved.
• Cookie data: Automatically deleted when the session ends or the retention period expires.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

7. Your Rights

You have full control over your information at 33mbw. You may exercise any of the rights below at any time.

• Right to access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you can request that the use of your information be restricted.
• Right to Data Portability: You can export your information in a standard format.
• Right to object: You may object to receiving marketing communications.

8. Children's Privacy

33mbw is an adults-only platform and is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors.

If a minor registers by mistake and it comes to our attention, we will immediately close the account and delete the data. If a parent or guardian suspects their child has registered on 33mbw, please contact our support team.

9. Third-Party Services

The 33mbw platform may integrate certain third-party game providers and services. These services operate under their own privacy policies, and 33mbw is not responsible for them.

We only work with third parties that meet our privacy standards. Before entering any partnership, we verify their security and privacy practices.

10. Policy Changes

33mbw may update this Privacy Policy when necessary. For significant changes, we will notify you via your registered mobile number or a notice on the site.

• The date of any policy update will always be displayed at the top of this page.
• Continued use of 33mbw after any changes takes effect constitutes acceptance of the updated policy.
• To request a copy of a previous policy version, please contact our support team.

11. Contact

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us. Our data protection team is always ready to assist you.

We typically respond within 24 hours. Complex requests may take up to 30 business days.